FAQ

General

Please find our shipping & Return policy here.
Yes, you will receive a tracking number via email once your order has been shipped. It normally takes 2-3 days for the shipping status shown.
So far, our customers can only purchase our items via MlleGem.com
We mainly accept PayPal at this starting point, since we are starting up, and we are opening to credit card and after pay options soon, stay tuned.
You can always reach out to us at support@mllege.com, no matter what questions you have. :)

Product

Gold plated, rose gold plated, and rhodium plated pieces have a brass base.

Gold vermeil and rose gold vermeil pieces have a sterling silver base.

Gold filled is composed of a solid thick layer of gold bonded to a base metal.

With the proper care, your MlleGem jewelry can last a long time.

Sterling Silver Care: Sterling silver jewelry can be passed down from generation to generation with the right care. We encourage you to wear your silver everyday! Silver that is used regularly needs less care. In rare cases, silver can tarnish when it is exposed to salt, air, and products containing sulfur. But no need to worry, we offer cleaning services!

Gold Filled / Gold/Rose Gold Vermeil / Gold/Rose Gold/Rhodium Plated: We encourage you to remove your jewelry before showering, exercising, and swimming. Gold Filled, Vermeil, and Plated jewelry can tarnish when in contact with perfumes, lotions or hair products. Please avoid harsh chemicals such as bleach, oil, jewelry cleaners, or polishing cloths as they can affect the finishing. To help keep your jewelry looking beautiful, store it in a Girls Crew dust bag, sealed plastic bag, or dry cloth bag.

Piercing Style Earrings - Surgical Steel with Gold Plated over Brass Pendant: These earrings have a surgical steel post and ball backing making it perfect for those with mild skin sensitivity. Please note that the pendant is 18k gold, 18k rose gold, or rhodium plated over brass and can cause slight irritation for those with moderate or very sensitive skin. Please remove before showering, swimming, working out, etc. Read the recommendations above for plated jewelry for more information.

Solid Gold: Solid gold (10k and 14k gold) is a precious metal that will not oxidize or discolor since it is the least reactive metal. The 10k or 14k alloy gives our pieces their beautiful, subtle hue. It is also an active lifestyle’s best friend as it scratches less and doesn’t bend or wear out as easily as 18k.

Even something as strong as 14k solid gold deserves some loving. To maintain its beauty, scrub lightly with a toothbrush and warm water.

You can determine your ring size by using a ring sizer tool available at most jewelry stores. Alternatively, you can measure the diameter of a well-fitting ring you already own and compare it to a ring size chart.
At the moment, we do not offer customization services. However, we are actively exploring the possibility of offering customized pieces in the future. We greatly value our customers' input and would love to hear your suggestions and ideas about the types of customization you are interested in.

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